Shipping Policy

Effective Date: May 27, 2026

At The Commen, we know that every package is more than just a delivery—it’s excitement for a wagging tail, a cozy nap, or a new favorite toy. That’s why we take shipping seriously, making sure every order reaches you safely, quickly, and with care.

About The Commen

The Commen is a pet lifestyle brand dedicated to providing high-quality, practical, and comfortable products for pets and their families. From playful toys to everyday essentials, we ensure every product is carefully prepared and shipped with love.

Contact Information

Email: service@thecommen.com
Phone: +1（805）266-3221
Address: 3544 Town And Country Dr, Hope Mills NC 28348, United States

Order Processing Time

All orders are processed within 1–3 business days (excluding weekends and holidays).

Once your order is processed and shipped, you will receive a confirmation email with tracking details so you can follow your package from our hands to your doorstep.

During peak seasons, holidays, or promotional periods, processing times may be slightly extended, but we always work hard to get your order out as quickly as possible.

Shipping Time

Estimated delivery times after dispatch:

Standard Shipping: 7–15 business days
Expedited Shipping (if available): 3–7 business days

Please note that delivery times may vary depending on your location, weather conditions, customs processing, and carrier delays.

Shipping Coverage

We currently ship to the United States and select international regions. If your country is not available at checkout, feel free to contact us for assistance.

Shipping Fees

Shipping costs are calculated automatically at checkout based on your delivery address and selected shipping method.

We may occasionally offer free shipping promotions, which will be clearly displayed on our website during checkout or promotional campaigns.

Order Tracking

Once your order has been shipped, you will receive a tracking number via email. You can use this number to monitor your package in real time.

If you do not receive tracking information within a few days after ordering, please contact our support team.

Shipping Delays

While we work with reliable logistics partners, delays may occasionally occur due to:

High order volumes
Weather conditions
Customs clearance processes
Carrier operational issues

We appreciate your patience and understanding in such cases and will do our best to support you throughout the process.

Incorrect Shipping Information

Please ensure that your shipping details are accurate at checkout.

The Commen is not responsible for delays or lost packages caused by incorrect or incomplete address information provided by the customer.

If you notice an error, please contact us immediately so we can assist before shipment.

Lost or Missing Packages

If your tracking shows that your package has been delivered but you have not received it:

Check around your delivery area or with neighbors
Contact your local carrier
Reach out to us for assistance

We will work with the carrier to help investigate and resolve the issue.

Customs, Duties, and Taxes

For international orders, customs fees, import duties, or taxes may apply depending on your country’s regulations. These charges are the responsibility of the customer and are not included in our product or shipping prices.

Our Promise

At The Commen, we know your pets are waiting with excitement. That’s why we treat every order with care and urgency—so your pet can enjoy their new favorite products as soon as possible. From checkout to delivery, we aim to make your experience smooth, transparent, and worry-free.

Contact Us

If you have any questions about shipping or your order, please contact us:

Email: service@thecommen.com
Phone: +1（805）266-3221
Address: 3544 Town And Country Dr, Hope Mills NC 28348, United States

We’re always here to help make sure every package arrives safely—and every tail keeps wagging.